Returns Policy
Damages, shortages and faults are to be reported at the time of delivery and we will be more than happy to offer you an exchange or the missing item at no charge.

If goods are returned due to unsuitability then once they are physically back in our warehouse in St Helens and have been checked to ensure they have been returned complete, in perfect condition, unused and with the original packaging then you will be refunded by cheque less the delivery charge on the consignment. If we have to return to an address to collect furniture once it has been accepted then we will also charge a collection fee that is equivalent to the delivery charge made at the time of order.

Please take extra care to read our Product Care Information as we cannot accept textiles for a refund or exchange if they have been damaged in the wash or furniture that has been damaged when cleaning.

For all returns, except where the item is faulty, you will be required to pay for the return of the products to us. Please send the goods to us ensuring that you retain proof of posting, the address is Belle Maison Direct, Unit 3, Bedford Street, Parr Industrial Estate, St Helens, WA9 1PN and include you order reference number, the reason for the return and whether you would like a refund or exchange. If you could also email details of the return to returns@bellemaison.com then we know to look out for the item when it arrives back. We will not send anyone to collect goods sent out by courier if they are being returned.

We will send our one or two man delivery crews to collect furniture being returned but that will be a chargeable service at the same cost of the outward delivery. i.e. if you buy a bed and get it delivered by our one man service the cost of delivery will be £50, if that item is then returned due to unsuitability and our crew have to return to your property to collect it then you will be charged an additional £50 - Total cost £100 for the delivery and collection. Manufacturing and delivering furniture of our quality is an expensive business and we would rather not sell you the item if there is any doubt you will not like it when it arrives or it will not fit in you final desired location.

We do stress that when returning items it is strongly recommended that you obtain proof of collection or posting. We cannot accept responsibility for parcels or furniture lost in transit and can only refund once the goods are received back in our St Helens warehouse and have been inspected. Manufacturing and Delivering Furniture of our quality is an expensive business and we would rather not sell you the item if there is any doubt you will not like it when it arrives or it will not fit in your final desired location.